Returns & Exchanges
At Framebridge, we want you to love your custom-framed art; if you are not 100% satisfied with your order, we will work with you to make it right or provide a full refund within 30 days of delivery.
Contact Support
Reach out to our customer experience team via email or chat with your order number to initiate a return or request a remake.
Receive Shipping Label
We will provide a prepaid digital shipping label and detailed packaging instructions to ensure your custom frame is protected during transit.
Pack and Ship
Carefully place your item in its original packaging or a secure box, attach the prepaid label, and drop it off at any authorized carrier location.
Processing and Refund
Once our studio receives and inspects your return, we will issue a full refund to your original payment method or ship your corrected frame within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing